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Many handbooks and repair guides like service and repair manuals are ready for Toyota, Volkswagen, Chrysler, Mercedes, Ferrari, 1 Dear Guesthouse or Hotel Owner Manager, This is an exciting time for the hospitality industry. Tourism is growing, and there will be many opportunities for A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by a Hotel. SOP helps in maintaining quality and consistency of service and standards in your hotel.